Turkish Airlines and Japan Airlines top passenger satisfaction poll
Agence France-Presse
Jakarta/Fri, December 6, 2019

Turkish Airlines and Japan Airlines have scored highest in a passenger satisfaction survey for international air travel.

Turkish Airlines emerged top in class for carriers flying between North America and Europe, followed by Virgin Atlantic and British Airways. (Shutterstock/thomas koch )

터키항공 유럽, 일본항공 아시아에서 최고 승객만족도 항공사 선정

JD Power research 조사 기준은 기내 서비스, 비용 및 수수료, 항공기, 승무원, 체크인, 탑승, 출입국, 수하물, 예약 등 9가지 중요한 기준으로 항공사를 순위를 결정



아시아 노선의 일본 항공이 869점 유럽노선의 터키항공이 833점

한국의 대한한공이 유일하게 아시아에서 3위로 854점을 기록했다

대서양 횡단 항공사로는 영국항공과 델타항공이 최고 점수를 받았다.

황기철 콘페이퍼 에디터 큐레이터
Ki Chul Hwang editor curator
edited by kcontents

According to the results of a JD Power 2019 Airline International Destination Satisfaction Study, food and in-flight entertainment outrank ticket prices when it comes to boosting overall passenger satisfaction. 



On long-haul flights flying from North America to Europe and Asia, food and beverage offerings emerged the primary drivers of passenger satisfaction among international travelers.

Asia

Europe

Turkish Airlines emerged top in class for carriers flying between North America and Europe, followed by Virgin Atlantic and British Airways. 



For flights between North America to Asia, Japan Airlines ranks highest, followed by Delta Air Lines and Korean Air.

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https://www.thejakartapost.com/travel/2019/12/06/turkish-airlines-and-japan-airlines-top-passenger-satisfaction-poll.html
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